Ladeway Privacy Policy

Last updated: October 11, 2026
Effective: October 11, 2026

Ladeway is a dispatch, invoicing and GPS tracking platform for trucking carriers, operated by Tributary & Co., LLC (“Ladeway”, “we”, “us”). This policy explains what we collect, why, how long we keep it, and the choices you have. It covers the ladeway.com website, the Ladeway web platform, and the Ladeway Driver mobile app. Questions go to hello@ladeway.com.

Who we work for, and whose data this is

Our customers are trucking carriers. When a carrier uses Ladeway to dispatch loads, track trucks and bill customers, the carrier is generally the party deciding what driver data is collected and why; Ladeway processes that data on the carrier's behalf to provide the service. If you are a driver, your relationship for most data questions runs through your carrier — usually your employer or the company you drive for — and this policy tells you exactly what passes through us along the way.

The website and web platform, briefly

If you fill in the contact form on ladeway.com, we receive what you typed — name, company, email, phone, fleet size and your message — and use it only to reply and follow up about the service. If your carrier gives you a login to the Ladeway web platform, we hold your account details (name, email) and the operational records your carrier keeps in the system: loads, stops, customers, invoices, drivers, trucks and devices. Those are your carrier's business records; we process them to run the service for your carrier.

The website counts visits with Umami, analytics we host ourselves. It sets no cookies, does not identify you, does not follow you to other sites, and is never shared with an advertising network. What it records is the page, the referring site, the campaign tag on a link we sent, and coarse details like country, browser and device type. If you send the contact form, it also counts that a form was sent — not what you typed.

When the web platform hits an error in your browser, it sends an error report so we can fix it: what went wrong and where in the code, the page address, and your browser and operating system. Reports carry no cookies, no sign-in details and nothing typed into a form, and they are not tied to your account. They go to GlitchTip, an error tracker we run on our own server, and are deleted after 90 days.

The Ladeway Driver app, in detail

The driver app exists so a driver can run their loads and so their own dispatcher can see where the truck is. Here is everything it collects.

Location, during a trip and once with each fuel receipt

While a trip is running, the app collects your device's precise GPS location, along with speed, heading, GPS accuracy, movement state (moving or stationary) and the device's battery level. Collection begins only when you start a trip in the app, and it stops when the trip ends or you sign out.

Outside a trip, the app takes your location in one situation only: when you record a fuel purchase, it takes a single reading at the moment you photograph the receipt (or save the fill without one), so the purchase can be placed in the right state or province for your carrier's fuel-tax (IFTA) return. That reading is taken only if you agreed to location on the app's consent screen and your phone's location permission allows it, and it is kept with the fuel purchase. It is one reading, not a track. Apart from it, the app does not collect location when no trip is running, and never in the background.

Engine data, only if you agree to it and connect an adapter

If you pair a Bluetooth adapter plugged into the truck's diagnostic port, and you agreed to engine data on the app's consent screen, the app reads engine data from it whenever your phone is near the truck and the engine is running, whether or not a trip is running: the odometer, speed, engine speed (RPM), engine load, coolant and oil temperature, fuel level and fuel rate, battery voltage, engine run time and engine hours, moving and idle time, the check-engine light and fault codes, and the vehicle identification number (VIN). It also records the adapter's identifier so the carrier knows which adapter reported. Readings are summarized once a minute on the phone before upload. Engine data does not include where the truck is, and it is never used to work out your hours of service or duty status: readings belong to the truck, not to you. Engine data is a separate choice from location. You can agree to one and not the other, and none of this happens if you decline engine data or never pair an adapter. The odometer readings and the GPS track from trips are used to work out the miles driven on each load, including the miles in each state or province for fuel-tax (IFTA) reporting.

Your account

Your name and email address. Your account is provisioned by your carrier; there is no self-service sign-up.

Proof of delivery

Content you deliberately capture in the app to document a delivery: photos, signatures, the signer's name and email if they give it, and any notes you enter. These become part of the load's record for your carrier.

Bills of lading and delivery exceptions

At pickup and delivery, the bill of lading you scan or photograph and what you record against it: the BOL number, shipper, piece count, weight and seal numbers, your own count, and any overage, shortage or damage you report, with its photos and notes. These are part of the load's record for your carrier.

Messages and load offers

Messages you exchange in the app with your carrier's office, on a load or in your general thread, and any photos you attach, with who sent each one and when, and how far each person has read. When your carrier offers you a load, the app records whether you accept or decline it, and the reason you give for a decline. Messages go only to your carrier's staff.

Fuel purchases

When you record a fuel fill: the receipt photo, the quantity and total, the date and time, the station if you enter it, the truck, and the location reading described above. Your carrier uses them for its fuel-tax return. If your carrier has automatic receipt checking turned on, the receipt image is read by text recognition and an AI model, run for us by our service providers, only to compare the receipt with the figures you entered.

Your documents

The documents your carrier keeps on file for you, such as your driver's licence and medical examiner's certificate, with their expiry dates, and the photos of renewals you upload in the app for your carrier to review. (Truck registration and insurance are your carrier's own vehicle records, kept on the web platform, not collected from the app.)

Vehicle inspection reports

If your carrier turns on inspection reports, the reports you complete in the app: the truck and trailers inspected, any defects with their photos and notes, your name as your signature, your review of the previous report, and your agreement to sign reports electronically. If your carrier has not turned them on, the app does not ask for them.

Push notifications

When notifications are turned on for the app, it registers a push token for your phone with our server so your carrier's messages, load offers and changes reach you. Notifications are delivered through Expo's push service and Apple's or Google's notification service. The token is removed when you sign out. The app does not register for notifications until your carrier's app is set up for them.

Device pairing

A pairing identifier (the setup code used to connect your device to your carrier's account), so the carrier knows which device reports for which driver and truck.

Crash reports, only if you say yes

The app asks once whether it may send crash reports, and sends none until you answer yes. You can change the answer at any time in the app's Settings. If you say yes and the app crashes or hits an error, it sends a report so we can fix it: what went wrong and where in the app's code, the app version, your phone's model and operating system version, and a random number for this installation of the app, which lets us tell one repeated crash from many. A report never includes your location, your name, your email or your account, and it is not linked to you. Reports go to GlitchTip, an error tracker we run on our own server, and are deleted after 90 days.

What the driver app does not do

• No advertising, and no advertising identifiers.
• No third-party analytics SDKs. The app contains one open-source error-reporting library (Sentry's), and it sends crash reports only to our own server, never to Sentry or anyone else.
• No sale of your data, to anyone, ever.
• No tracking of you across other apps or websites.
• No sharing with data brokers.
• Your location goes to your own carrier's dispatchers, delivered through Ladeway's servers. If your carrier turns on customer tracking, the customer of the load you are hauling can see that load's position only while you are on that trip, never your name, phone number or past positions, and only through a link the carrier can revoke. When it is off, no one else sees it.

Consent and control

Before any tracking starts, the app shows you a consent screen that says what is collected, when, who sees it and how long it is kept, and asks two separate questions: whether to share your location during trips and with each fuel receipt you record, and whether the app may read engine data from a vehicle adapter. If you decline either one, the app remains usable for your loads, stops and paperwork. While location tracking is on, it is visibly indicated by the blue location indicator on iOS and a persistent notification on Android, and you can end the trip from any screen. While the app is reading engine data on Android, a notification says so. You can withdraw your consent in the app at any time.

How long we keep data

Location data follows the schedule the app states on its consent screen: full-detail location is kept for 90 days; after that it is thinned to one location point every 5 minutes and kept for 13 months from when it was recorded; after 13 months it is deleted automatically.

Per-minute engine readings from a diagnostic-port adapter are kept for 13 months and then deleted automatically. Odometer readings, from the adapter or entered in the app, and the trips they belong to, are kept for four years while your carrier's account is open, because the fuel-tax return depends on them; when the account closes they are deleted 180 days later, like everything else. The miles driven on each load, and the miles in each jurisdiction, are kept for as long as your carrier's account exists, because fuel-tax audits reach back several years. Engine events (fault codes raised and cleared, the check-engine light, engine on and off, VIN reads) are kept for as long as your carrier's account exists, as the maintenance history of the truck.

Fuel purchases, with their receipts and the location reading taken with them, are kept for as long as your carrier's account exists, because fuel-tax records must be kept for four years from the return's due date. Messages and their photos, bills of lading and delivery exceptions, inspection reports with their defect photos, and the documents your carrier keeps on file for you are your carrier's business records, kept for as long as its account exists. Push tokens are kept until the account is deleted, and switched off when they stop working; the delivery record of each notification is deleted after two days.

Crash and error reports, from the driver app and the web platform, are deleted automatically after 90 days.

Security records of account activity (sign-ins and failed sign-ins, sign-outs, password resets, invitations, and requests the service refused), each with the IP address and browser or app that made the request, are kept for 13 months and then deleted automatically. Where such a record concerns an email address that has no account, the address itself is not stored, only a one-way hash of it.

Proof-of-delivery records and the business records of completed loads are retained as business records for your carrier, under its agreement with us. Account data is retained while the account is active.

When a carrier's account closes, we keep its data, including its users' accounts, for 180 days so it can be exported or the carrier can come back, and then delete it. Billing records for a carrier's subscription (invoices and payments) are kept for as long as tax and accounting law requires. Data exports a carrier requests are kept for 14 days so they can be downloaded, and then deleted. Messages you send us, and contact-form enquiries, are kept for as long as we are in touch with you about the service, and deleted on request. Deleted data can remain in our encrypted backups until those backups are replaced in their normal rotation, and is not restored from them except to recover from a failure. We keep data longer only where the law requires it.

Sharing

Driver location and trip data are shared with the driver's own carrier — that is the product. A carrier that turns on customer tracking may share one load's current position, rounded or exact at the carrier's choice, with that load's customer for the duration of the trip; the driver is not named and nothing from before pickup, after delivery or off duty is included. Beyond that, we disclose data only where the law requires it (for example, a valid subpoena or court order) or to protect the safety and rights of drivers, carriers or the public. We do not sell data and we do not share it for advertising.

Like most online services, we use other companies to run parts of Ladeway for us: cloud hosting and storage, email delivery, payment processing for our own subscriptions, phone and text messaging, push notification delivery, map and routing data, and text recognition and AI reading of documents a carrier asks us to check. They act as our service providers, under written terms that let them use the data only to provide their service to us. When a carrier connects its accounting software (QuickBooks Online, Xero, Wave or Stripe), the invoice data it chooses to send goes to that company on the carrier's instruction.

Your rights and how to exercise them

If you are a driver, the fastest route for access, correction or deletion requests is through your carrier, since your carrier controls your account and directs the collection of your data. Accounts are created and deleted by the carrier. You can also contact us directly at hello@ladeway.com; we honor verified deletion requests, subject to legal retention obligations and our obligations to your carrier.

If you are a California resident, you have the rights described in the next section, including drivers and other employees and contractors of a carrier.

California privacy rights and disclosures

This section gives the information California law asks for, under the California Consumer Privacy Act as amended by the California Privacy Rights Act, and the California Online Privacy Protection Act. It covers the past 12 months and applies to everyone this policy covers.

What we collect, where it comes from, and why.

Data a carrier enters about its own business, such as its customers, loads and invoices, can include personal information about the people involved. We process it for the carrier, as its service provider.

Who receives it. The carrier the data belongs to; our service providers, in the categories listed under “Sharing”; accounting software a carrier connects, on the carrier's instruction; and authorities, where the law requires it.

No sale, no sharing for advertising. We do not sell personal information, and we do not share it for cross-context behavioral advertising. We have not done either in the past 12 months, and we do not knowingly sell or share the personal information of anyone under 16.

Sensitive personal information. Precise geolocation, account sign-in details, a copy of a driver's licence, and health information on a medical examiner's certificate are sensitive personal information under California law. We use them only to provide the service you or your carrier asked for and to keep it secure, and never to infer anything about you. Because we use them only for those purposes, there is no further use to limit.

How long we keep it. As set out in “How long we keep data” above.

Your rights. You have the right to:

• know what personal information we have collected about you, where it came from, why we use it and who receives it, and get a copy of it;
• have it corrected if it is wrong;
• have it deleted, subject to the exceptions the law allows;
• opt out of its sale or sharing, and limit the use of sensitive personal information, although we do neither of the things these rights stop;
• not be treated differently for using any of these rights.

How to make a request. Email hello@ladeway.com. We will confirm we received it within 10 business days and answer within 45 days. If we need longer, we will tell you why, and take at most 45 more days. To protect your information we verify who you are by matching what you tell us with what we hold; if you have an account, write from its email address. Someone you authorize can make a request for you with your signed permission, and we may still ask you to confirm your identity with us. If the request concerns data we hold for a carrier, we may pass it to that carrier and help it answer.

Browser privacy signals. We treat a Global Privacy Control signal as a request to opt out of sale and sharing, which we do not do in any case. Our website and platform do not track you across other sites, so they work the same whether or not your browser sends a “Do Not Track” signal.

Direct marketing. We do not disclose personal information to other companies for their own direct marketing.

Security

• All data moves over encrypted connections (HTTPS everywhere).
• On your device, credentials are stored in the platform keystore (iOS Keychain, Android Keystore), not in plain storage.
• Access to driver data on the platform is limited to the driver's own carrier's personnel.

Children

Ladeway and the Ladeway Driver app are built for commercial drivers and carrier staff. They are not directed to anyone under 16, and we do not knowingly collect personal information from anyone under 16.

Changes to this policy

When this policy changes, we post the updated version at this address and change the “Last updated” date at the top. For material changes that affect what the driver app collects or how long it is kept, we also give notice in the app before the change takes effect, and where consent is required we ask for it again.

Governing law

This policy is governed by the laws of the State of California, without regard to its conflict-of-laws rules.

App Store privacy label, summarized

For readers comparing this policy against the app's App Store listing, this is the data the Ladeway Driver app handles, whether it is linked to your identity, and why. Every row is used for app functionality only — none of it is used for advertising or tracking.

Contact

Tributary & Co., LLC, operating Ladeway.
hello@ladeway.com